FAQ

You'll find commonly asked questions, below.

ALULA Lessons

Are the lessons taught by human tutors?

The lessons are not taught by human tutors. They are taught by an AI-powered English tutor. No human will be listening in to your conversation or the lesson so you can make any mistakes without being embarrassed.

Do you have free lessons?

On our mobile app, you can do up to 4 lessons and a limited number of conversation exercises. On the web version, you are limited to 10 free lessons, up to 1 lesson per day.

Can I do the lessons on my computer? Can I do them on my tablet?

We recommend you to download our app to do the lessons. Our app has better functionalities than our web version. Also, some lessons are available on in mobile apps. You can download the app from Apple App Store or Google Play Store.

Which browser should I use if I want to do the lesson on your website?

The latest version of Google Chrome or Microsoft Edge is recommended. Other browsers will work, too. However, the microphone button is available only on Google Chrome and Microsoft Edge. In iPhone, iPad, and Android devices, you can use the microphone of your device to speak to the tutor (if available on your device).

Is there pre-set lesson time or time limit to doing a lesson?

No. You can do a lesson any time, anywhere. There is also no time limit for doing a lesson.

What if I'm nervous about speaking English or answering a question?

Because the lessons are taught by an AI English Tutor, not real humans, you are free from being judged. You can make as many mistakes as you need to without feeling embarrassed.

I cannot use a microphone to say my answer on my computer.

Many browsers have limitations when it comes to using a microphone or speaker. We recommend you to download our mobile app for the best lesson experience.
If the microphone button is disabled, that means your browser is not permitting the microphone access. In that case, please go to the browser setting and allow the website to access the microphone. If the microphone is enabled but you don't see any words converted from your speech, check that your microphone is working properly or speak into your microphone more loudly.
Please read our How-to section for more detail.
Usage of the microphone button is available only on Google Chrome and Microsoft Edge browsers, and some Android devices. Other devices and browsers may support our microphone button, but have not been tested.

Can I repeat a lesson or do a lesson one more time?

Yes. You can do any lessons more than once. Please refer to our terms and conditions for usage limit.

Premium Membership

How is Premium Membership different from Free Membership?

With a Premium Membership, a student can access all lessons and courses, whereas a free user is limited to free lessons. A Premium Member can do the lessons on our app and on our website.

How do I get a Premium Membership?

Please select a plan to become a Premium Member.

What kind of payment method do you accept?

We accept major credit card. With a monthly plan, your credit card is charged automatically every month. With a yearly plan, your credit card is charged every year at renewal date.

Is there a contract? Can I cancel any time?

There is no contract. You can cancel your membership any time. After cancellation, the membership will expire at the end of the current billing period.

Is there a volume discount for enrolling our students?

Yes, we have a business or school account option that you can use to enroll up to 50 students. Please go to the pricing page for more detail. If you want to enroll more than 50 students, please contact us.

How do I cancel my Premium Membership?

Go to your Account & Settings page, then click on Membership tab. If you are a Premium Member, you will see Cancel subscription link. Click on that link, then click on CANCEL SUBSCRIPTION button. For Authorized Users under an organization, please contact your organization directly.

Privacy and Security

Is the website and app secure?

Yes. We use industry standard security practices and SSL certificate to encrypt information. Our website is secured by Sectigo (formerly known as Comodo), a leading cybersecurity provider. We also don't store any credit card information on our server. The AI English Tutor also do not ask for any personally identifiable information during lessons.

What do you do with the chat content after the lessons? Do you sell them to third parties?

We don't sell any information gained during lessons to any third parties. We will not use the chat content to send you ads or make you buy anything. Please read our Privacy Policy for more details.

Where can I find the privacy policy?

You can find our privacy policy here.

How do I close my account or request deletion of my data?

If you want to close your account, you can go to your dashboard by logging in, then go to Account & Settings > Account, and click on CLOSE MY ACCOUNT button.

To request the deletion of your personal information such as email and name, please email us at info@alulaenglish.com.